How information shared through this site is collected, used, and protected. Updated July 2026.
SolarClaimsExpert does not sell, rent, or trade your personal information to third parties for marketing purposes.
Information reaches SolarClaimsExpert only when it is provided directly, usually through the contact form, the account signup form, or an email exchange about a solar agreement. That information may include a name, an email address, a phone number, a mailing address, and any details written into a message.
Documents shared voluntarily fall into the same category. Solar agreements, quotes, utility statements, permits, install records, warranty paperwork, and photographs are treated as personal information for the purpose of this policy.
Limited technical information is also recorded automatically when the site is visited, including browser type, device type, approximate region, referring page, and the pages viewed during a session.
The information provided is used to respond to the question that prompted the contact and to keep a usable record of the conversation. Specific uses include the following.
Consent to receive text messages or phone contact is given separately during signup and is never required in order to ask a question through the contact form. Service messages and promotional messages are consented to independently, so agreeing to one does not enrol an account in the other.
Message frequency varies with the activity on an inquiry. Standard message and data rates set by a mobile carrier may apply. Replying STOP to any message ends further texts, and replying HELP returns support information. Consent is not a condition of any purchase, and nothing on this site is offered for purchase.
This site uses a small number of cookies and similar technologies to keep sessions working correctly and to understand which pages are read most often. These files do not reveal a name, an address, or the contents of any document that was submitted.
Most browsers allow cookies to be blocked or cleared at any time through their settings. Blocking them may cause parts of the site, such as account access, to behave unpredictably.
Personal information is not sold, rented, or traded to third parties for marketing purposes. Sharing happens only in the limited situations listed below.
Information is kept only as long as it remains useful for the purpose it was provided for, or as long as a legal or record keeping obligation requires. Inquiry records and submitted documents are removed on request unless a specific obligation prevents that removal.
Reasonable technical and organisational measures are used to protect information against loss, misuse, and unauthorised access. Access to submitted documents is limited to what is needed to answer the question that was asked.
No method of transmission or storage is completely secure. Sending highly sensitive material, such as full financial account numbers or government identification numbers, is discouraged unless it is genuinely necessary for the question being asked.
Several choices remain available at any time, and exercising them costs nothing.
Requests are answered within a reasonable period. Depending on where a resident lives, additional rights under state privacy law may also apply.
This site is intended for adults aged 18 and over. Information is not knowingly collected from anyone under that age. If material belonging to a minor has been submitted, a request for its removal will be acted on promptly.
Some pages link to outside resources such as utility providers, manufacturer warranty portals, or public agencies. Those sites operate under their own privacy policies, and this policy does not extend to them. Reading their terms before sharing information there is worthwhile.
This policy is revised when practices change or when a legal requirement makes an update necessary. The revision date shown at the top of this page always reflects the current version, and continued use of the site after a change indicates acceptance of the revised policy.
Questions about this policy, or a request connected to the rights described above, can be sent to the contact details below.
